Connect Any Business System to
InvoiceNow

The invoicing workflow is simple and automated:

• Register: Enter your company registration number to automatically load details.
• Create: Fill in details to quickly generate a professional invoice.
• Send: Send the invoice directly to your client and update official tax records at the same time.
• Track: See whether your client has received, approved, or rejected the invoice in real-time.

HeyInvoice handles both actions automatically:

• Client Delivery: The invoice is sent securely through the official national network directly into your client's billing system.
• Tax Submission: The system reports the required tax information to the tax authority at the exact same time.
• One Action: You do not need to do these separately; sending the invoice handles both.

To ensure official record-keeping rules are followed:

• Drafts: You can freely edit or delete any invoice that is still a draft.
• Sent Invoices: Once an invoice is sent, it is officially locked and cannot be changed or deleted.
• Corrections: If you need to make a change to a sent invoice, you must issue a \"Credit Note\" to cancel or correct the amount.

You can easily check your client's status using our built-in lookup tools:

• Search by Number: Enter the client's business registration number to instantly verify if they are on the digital invoice network.
• Tax Check: The tool also lets you check if they are registered for Goods and Services Tax (GST).
• Prevent Failures: Checking first helps you avoid sending invoices to businesses that cannot receive them.

You can manage buying and selling documents easily:

• Receive Orders: Customer purchase orders show up in your account, and you can turn them into invoices with one click.
• Send Feedback: Respond to supplier invoices to let them know if their bill is accepted, approved, or rejected.

Yes, you can manage multiple businesses easily:

• Switch Easily: Change between different companies with one click.
• Add Companies: Set up and register new businesses whenever you need.
• Custom Team Access: Invite staff members and control which companies they can access.

Tax rate transitions (like GST changes) are handled automatically:

• Date-Based Updates: The system uses the date of the invoice to automatically select the correct tax rate.
• Scheduled Changes: Tax updates are programmed to activate on official government start dates.
• No Manual Math: Automating the rate selection helps prevent manual calculation mistakes.

Yes, you can set permissions for each team member:

• Staff Permissions: Allow staff to create and send invoices without accessing settings.
• Accountant Access: Give your accountant access to view tax details and export financial reports.
• Admin Rights: Keep registration and billing controls restricted to owners only.

If an invoice fails to send, you can easily troubleshoot and fix it:

• Error Alerts: The system shows a clear message explaining why the delivery failed.
• Retry: Fix the incorrect customer details and click the retry button to resend instantly.
• Log History: View a list of all your sent and failed attempts in one place.

We use industry-standard security to keep your business records safe:

• Approved Network: All invoices are sent through the official national business network.
• Encrypted Storage: Your data is stored securely and is only accessible by members you invite.
• Duplicate Blocking: The system checks and prevents the same invoice from being processed twice.

Yes, you can automate regular billing for long-term clients:

• Custom Schedule: Choose how often to bill (such as weekly or monthly).
• Auto-Drafting: The system automatically drafts the invoice on the scheduled day.
• Easy Controls: Pause, edit, or stop the schedule at any time with one click.

Yes, you can personalize your invoices to match your business brand:

• Upload Logo: Place your company logo on all generated documents.
• Custom Colors: Select a color palette and layout that fits your brand.
• Payment Notes: Add bank details, terms, and custom notes at the bottom of the invoice.

If a client is not registered on the national network, the system automatically uses email:

• Automatic Email: The invoice is sent directly to the client's email address.
• PDF Attachment: The email includes a clean, print-ready PDF copy of the invoice.

Clients can respond to invoices with three primary statuses:

• Accepted: The client has approved the invoice and is processing the payment.
• Under Review: The client has received the invoice and is checking it.
• Rejected: The client has declined the invoice and must provide a reason for the rejection.

Setting up your business profile is fast and simple:

• Automatic Lookup: Enter your company registration number to pull details from the official registry.
• Auto-Fill Details: The system fills in your official company name and address automatically.
• One-Time Setup: Once confirmed, your company is registered on the national digital invoice network.

You can register and receive your unique network billing ID in a few easy steps:

• Company Details: Enter your business UEN to auto-fill details from the official ACRA registry.
• Contact & Address: Enter your business email, phone, and registered office address.
• Review & Consent: Confirm your details, select preferences, and accept network consent to submit.
• Active Status: Your company is now registered and ready to trade on the national network immediately.

If your business is already registered on the Peppol network with another provider, you can easily transition to HeyInvoice:

• Automatic Detection: During setup, the system automatically checks the Peppol Directory and flags if your UEN is already registered elsewhere.
• Deregistration: To switch to HeyInvoice, you must first request deregistration from your current service provider.
• Admin Assistance: Our support team is automatically notified of any conflict and will contact you to guide and coordinate the transition smoothly.
• Re-submission: Once deregistration from the previous provider is complete, you can click the \"Re-submit Registration\" button in the portal settings to activate.

Eligibility is categorized into three distinct business tiers based on GST status and integration needs:

• GST Transition Grant ($1k): Open to Singapore GST-registered businesses with annual supplies ≤ S$4M. Requires adopting an accredited IRSP or integrating own ERP after 26 Feb 2026.
• GST Transition Grant ($5k): Open to GST-registered businesses with annual supplies > S$4M. Must integrate own ERP via an accredited Access Point.
• InvoiceNow Queen Bee Grant ($25k): For large enterprises (turnover > S$4M, ≥200 suppliers/customers) connecting their own ERP and transacting with at least 20 suppliers or 40 customers.

Grantees must submit required evidence and proof-of-work via a Form.SG link that will be made available starting 1st July 2026. Required submission items include:

• Evidence of Costs: Official purchase invoices showing the solution fee or development fee.
• Proof of Payment: Bank transfer slips or receipts indicating complete payment to the solution provider.
• Proof of Work/Activation: System screenshots or logs demonstrating active GST InvoiceNow submission and that invoice transaction data has been successfully sent to IRAS.

HeyInvoice’s accredited technology simplifies this process by automatically transmitting invoice data directly to IRAS (satisfying the \"Proof of Work\" requirement) and providing full onboarding certificates, receipt logs, and transaction audit trails that you can upload straight to Form.SG.

Deadlines depend on the specific incentive:

• Incentive Launch: All business-facing grants open for application on 1st July 2026.
• GST Transition Grant ($5k): Pinned ERP projects must begin after 26 Feb 2026 and complete work before 31st March 2028.
• Queen Bee Grant ($25k): Work must start between 1 Jul 2026 and 31 Mar 2030, with transaction requirements met by 31st March 2031. This grant is disbursed on a first-come, first-served basis.

PINT-SG (or SG PINT) is the newly adopted electronic invoicing standard for Singapore’s InvoiceNow network:

• Global Standard: It is Singapore's local specification of the Peppol International Invoice (PINT) standard, enabling secure cross-border e-invoicing.
• GST Compliant: It is specifically designed to handle Singapore-specific GST calculation rules and tax codes automatically.
• No Manual Work: HeyInvoice handles all formatting, rounding, and transmission according to the PINT-SG specifications automatically.